index

PRIVACY POLICY

ETERNITY JAPAN - PRIVACY POLICY

This Privacy Policy explains how Eternity Japan ("we," "us," "our") collects, uses, and protects your personal information when you visit our website or place an order with us.

1. INFORMATION WE COLLECT

Contact details: name, email address, phone number, shipping and billing address.

Order information: items purchased, ring size, engraving details, and order history.

Payment information: processed securely through our payment provider; we do not store full card numbers.

Technical information: IP address, browser type, device information, and cookies (see Section 6).

2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Process and fulfil your orders, including shipping and customs documentation.
  • Communicate with you about your order, including dispatch and delivery updates.
  • Respond to customer service enquiries.
  • Improve our website and product offering.
  • Send marketing communications, where you have opted in — you may unsubscribe at any time.

3. HOW WE SHARE YOUR INFORMATION

We share information only where necessary:

  • Shipping couriers, to deliver your order and complete customs clearance.
  • Payment processors, to complete your transaction securely.
  • Service providers, such as our website platform, on a confidential basis.

We do not sell your personal information to third parties.

4. INTERNATIONAL TRANSFERS

As we operate from Japan and ship worldwide, your information may be transferred to and processed in Japan and other countries where our service providers operate. We take reasonable steps to ensure your information remains protected wherever it is processed.

5. DATA RETENTION

We retain your information for as long as necessary to fulfil the purposes described in this policy, including order history for warranty and certificate purposes, and as required by tax and accounting law.

6. COOKIES

Our website uses cookies to remember your preferences, understand site usage, and improve your experience. You can control cookies through your browser settings.

7. YOUR RIGHTS

Depending on your location, you may have the right to:

  • Access the personal information we hold about you.
  • Request correction or deletion of your information.
  • Object to or restrict certain processing.
  • Withdraw marketing consent at any time.

To exercise any of these rights, contact us at contact@eternityjapan.com .

8. DATA SECURITY

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. CHILDREN'S PRIVACY

Our website is not directed at children, and we do not knowingly collect information from anyone under 18.

10. CHANGES TO THIS POLICY

We may update this policy from time to time. Changes will be posted on this page with an updated revision date.

11. CONTACT US

For any questions about this policy or your personal information, contact us at contact@eternityjapan.com .